COX LOUISE LTD

Shipping Policy

Last updated:

1. Processing Times

Orders are typically processed within 1–2 business days. During peak seasons or promotions, processing may take longer. Pre-order items will ship once available; estimated dates will be indicated on the product page where possible.

2. Delivery Estimates

Times are indicative and exclude processing/clearance delays.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and service. Promotional free-shipping thresholds may apply from time to time.

4. Tracking

Where available, tracking information is shared by email once the order ships. Some services provide limited scan events; data may appear with a short delay.

5. Taxes, Duties & Customs

International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are your responsibility and are not included in our prices or shipping fees.

6. Address Accuracy

Please verify your shipping address at checkout. Incorrect or incomplete addresses can cause delays and may incur additional costs. We are not responsible for parcels delayed or returned due to address errors.

7. Delivery Attempts & Pickups

If the carrier cannot deliver, they may attempt re-delivery or hold the parcel at a pickup point. Uncollected parcels that return to us can be reshipped once additional postage is paid.

8. Lost or Damaged Parcels

• Report missing or damaged parcels within 14 days of the estimated delivery date.
• For damage, include photos of the outer packaging and item.
• We’ll assist with the carrier claim and work toward a resolution.

9. Split Shipments

Orders with multiple items may ship separately depending on stock location and carrier constraints. You will not be charged extra shipping for split shipments initiated by us.

10. Legal Note

Local consumer rights and mandatory transport rules may provide additional protections that prevail over this policy where applicable.